On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered Setting up new users needed some additional detailed training to ensure all the access rights were correct There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation Great order approvals process - via email suits us perfectly Good design, easy to understand Simple to train on Technical Support staff are excellent Cost per user was fair Have run incident free for over 12 months so far CONS Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product. We had onsite training which helped our more hesitant users. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We deployed this system into our bank after reviewing several different eprocurement vendors.
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